Shipping policy

Shipping Policy

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days. We'll notify you via email if there's a significant delay.

Shipping Rates & Delivery Times Shipping charges are calculated and displayed at checkout.

• Standard Shipping (South Africa): 3–7 business days

Free Shipping We offer free standard shipping on orders over R500 within South Africa.

Order Tracking Once your order has shipped, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.

Shipping Restrictions We currently ship to [list countries/regions]. Some products may not be available for international shipping due to size or regulatory restrictions.

Lost or Damaged Packages TendoM is not responsible for lost or stolen packages once confirmed as delivered. If your order arrives damaged, please contact us within 48 hours at [your email] with photos of the damage.

Contact Us For shipping inquiries, reach us at support@tendom.co.za or via our contact page.